Shipping Policy

 

Once the order is placed you will get a confirmation email within 24 hours. 

Store pick-up:

  • Customers in Ontario / London are welcome to pick-up and drop off their rental clothing at the store. 
  • You will receive a notification via email once your order is prepared for pickup.
  • For this it's essential to schedule an appointment in advance. If you have any inquiries, please contact us at +1 (416) 451-2148 for Canadian customers or +44 7711 959350 on WhatsApp for those in London to contact our business lead - Chris.
  • Our products are generally ready within 2 days during store hours for Ready to ship items. Made to order items arrival will be intimated by email for pickup. 

Store Drop:

  • You can return your order items at our store during weekends. From 10AM - 5PM
  • Please leave us a call or message if we are not available.
  • We will send you a reminder to drop off clothes after your rental duration, failing which we will be charging you late fees.

Shipping Across the Canada:

  • Once the order is placed and needs size modification,  it will take 4 days to alter and ship for Ready to ship items. 
  • Shipping costs range from$50 - $80.
  • Ready to ship products will be delivered within 2-6 days depending on the location.
  • Custom made orders are non-refundable.
  • A slight variation in the Product is to be expected from the Photographed images. Orders can't be refunded based on that.
  • Some products may take 4-6 weeks to be manufactured and delivered.
  • In case of any issues with the shipped product, customers must contact us within 24 hours via email or phone to obtain a return authorization. Refunds will not be issued without prior authorization.
  • If you find a product is defective or with any problem we need to see the picture first. Only then, we will issue a Return Authorization.
  • Shipment delays from UPS are beyond our control and not the responsibility of the company. 
  • Customers can email pictures of any damage or fitting issues to fuzerentals@gmail.com for assistance.

* Express Delivery : Shipping charges for rush deliveries will be borne by the customer.

Shipping Returns :

  • We will send you a free return shipping label on your email once your rental duration is complete.
  • You can use that to ship back the dresses.

Orders are generally shipped within 24-48 hours (Monday - Friday) using UPS service. 

UPS usually delivers in standard 2 - 7 working days. 

The shipping fee of $50- $80 directly linked to the UPS Carrier services and we ship only domestically.

Late fees : There will be a 15$ late fee in case you fail to ship back the dresses on time. ( Finishing of your rental duration + shipping time (2-7 days ) + 1 Day )

Shipping Across the London:

  • Once the order is placed and needs size modification,  it will take 4 days to alter and ship for Ready to ship items. 
  • Shipping cost ranges from £25 - £40 depending on weight.
  • Ready to ship products will be delivered within 2-6 days depending on the location.
  • Custom made orders are non-refundable.
  • A slight variation in the Product is to be expected from the Photographed images. Orders can't be refunded based on that.
  • Some products may take 4-6 weeks to be manufactured and delivered.
  • In case of any issues with the shipped product, customers must contact us within 24 hours via email or phone to obtain a return authorization. Refunds will not be issued without prior authorization.
  • If you find a product is defective or with any problem we need to see the picture first. Only then, we will issue a Return Authorization.
  • Shipment delays from UPS are beyond our control and not the responsibility of the company. 
  • Customers can email pictures of any damage or fitting issues to fuzerentals@gmail.com for assistance.

* Express Delivery : Shipping charges for rush deliveries will be borne by the customer.

Shipping Returns :

  • We will send you a free return shipping label on your email once your rental duration is complete.
  • You can use that to ship back the dresses.

Orders are generally shipped within 24-48 hours (Monday - Friday) using UPS service. 

UPS usually delivers in standard 2 - 7 working days. 

The shipping fee of £25 - £50 directly linked to the UPS Carrier services and we ship only domestically.

Late fees : There will be a £20 late fee in case you fail to ship back the dresses on time. ( Finishing of your rental duration + shipping time (2-7 days ) + 1 Day )