FAQ
Select your desired outfit, specify your preferred rental duration, and proceed to checkout. After that, you can sit back and relax, as we handle all the details for you. You’ll receive order confirmation email within 24 hours.
If the outfit is made-to-order, it will take minimum of 4-6 weeks to be shipped. Ready-to-ship outfits will take at least 5-10 days to be dispatched.
We offer rental options for 4, 7, and 10 day durations. If you have a specific time period in mind that isn't covered by these options, please reach us at fuzerentals@gmail.com
2. I'm having trouble placing my order?If you're having trouble while placing your order, we are more than happy to help. You can get in touch with us at fuzerentals@gmail.com or use our Live Chat function on our website for immediate support. We are committed to helping you resolve any issues you may be experiencing.
3. Is it possible for someone to assist me if I'm unsure about what to wear?
Yes we have a stylist ready to assist you in choosing the perfect outfit. Please don't hesitate to contact our customer service at fuzerentals@gmail.com or use our Live Chat feature. Additionally, you can explore our blog pages for further information.
4. What is a Security Deposit?
We love that you want to rent from our collection and we encourage you to treat our outfits with the same care you would your own belongings. This is why we require a small security deposit when you rent from us to ensure the outfits are safely returned.
At Fuze Rentals we acknowledge that regular wear and tear on any outfit is natural and unavoidable. However, if we discover significant damage to the outfit that cannot be rectified through our dry cleaning process, we will need to deduct the necessary repair costs from the security deposit. The exact amount we charge will be determined by the extent of the damage. In cases of major damage, where our efforts are insufficient to restore the outfit, in accordance with our policies, the customer may be liable to pay the full value of the dress.
5. What is the process for the Security Deposit?The security deposit will be billed to you during the checkout process. Once the outfit successfully clears the quality inspection upon return, we will refund the deposit using the following methods based on your initial payment mode:
- Online Payment: The same amount will be credited back to your bank account.
- Credit Card: You will receive a refund of the same amount to your credit card.
Each outfit you rent from us goes to dry cleaning upon return. This ensures that you receive a fresh outfit for your next rental, just like new!
6. What should I do if the outfit I select doesn't fit me?We customise our outfits based on the size information you provide. If you have specific size dimensions, please don't hesitate to contact us at fuzerentals@gmail.com or use our Live Chat feature for further assistance.
7. How are late fees applied?If the rental dress is returned to us after the due date, a late fee of $15 will be charged for each day of delay.
8. What is the process for canceling my order?
To cancel your order, please contact us at fuzerentals@gmail.com before the product is shipped. Unfortunately, a cancellation is not possible if the item has already been shipped or the production process has started on a made-to-order outfit.
9. Does the saree rental include the blouse and petticoat?Certain sarees come with a blouse included, while others do not; a separate purchase or rental is needed. Petticoats are not included in either purchases or rentals. If you require a petticoat, please contact us at fuzerentals@gmail.com or make use of our Live Chat feature for assistance.
10. What was the reason for the deduction from my security deposit?As a rental customer, it's important to understand that you are responsible for covering any damages to the outfit, such as stains, burns, or tears. Since we use the same dresses for multiple rental orders, any damage to an outfit results in additional costs for us. While normal wear and tear is expected, any major damage will lead to a deduction from the security deposit. Also, late fee of $15 per day will be applied if you fail to return the dresses on time. This late fee will be deducted from the security deposit as well.
11. Is there an option to personally pick up and return the rented dresses at the store?Yes. If you are a customer in Canada, specifically near Ontario and its surrounding areas, you have the option to schedule an appointment for picking up and returning the rental clothing at our store. To make an appointment or for any other inquiries, please contact us at +1 (416) 451-2148
If you are a customer in UK, specifically near Wandsworth Town in London and its surrounding areas, you have the option to schedule an appointment for picking up and returning the rental clothing at our store. To make an appointment or for any other inquiries, please contact us at +44 7711 959350
12. What is Made to order?This will be a brand-new dress customized to your specific size requirements, manufactured according to your preferences.
13. Is it possible to modify the rental dates for my order?Yes, it is possible to change the rental dates, provided that the attire is available for the new dates. Please note that we cannot change the dates if the outfit has already been shipped. To request a change in the rental dates, please contact us at fuzerentals@gmail.com or utilize our Live Chat feature for assistance.
14. What are your Payment Options?
15. If my payment fails, what should I do?
Please contact us at fuzerentals@gmail.com or utilize our Live Chat feature for assistance.
16. Is there a way to track my order?
We will provide you with regular status updates via email.
17. Can you change my shipping address?Sure. Please send us the updated address before it is ready for dispatch.
18. What is ready to ship and made to order ?Ready to ship - Outfits available at the our warehouse that we will ship to you .
Made to order - Outfits made upon order.